At 1wim, we believe gambling should always be entertaining — never a source of stress, debt or harm. Whether you're betting on PSL cricket in Lahore or spinning slots late night in Karachi, our responsible gaming framework is built to keep your experience safe, controlled and genuinely fun. This page explains the tools, policies and resources available to every registered 1wim player.
1wim's responsible gaming programme rests on six core commitments. These are not legal formalities — they are real, working features built into the platform that every player can access at any time from their account settings.
1wim enforces a minimum age of 21 years for all registered players. Every account undergoes identity verification using CNIC documentation. Accounts where the holder is found to be underage are permanently closed without exception, and any associated balance is forfeited. There are no workarounds on this rule.
Set a daily, weekly or monthly cap on how much PKR you deposit into your 1wim account. Limits take effect immediately when reduced. Any request to increase a limit is subject to a mandatory 72-hour cooling-off period before the increase applies — protecting you from impulsive decisions made in the heat of the moment.
Define the maximum net amount you are comfortable losing in a given period. Once the limit is reached, your ability to place further bets is paused until the period resets. This gives you a hard financial boundary so a bad session doesn't spiral. Loss limits can always be tightened immediately; loosening them requires a cooling-off wait.
Set alerts that notify you after a chosen amount of continuous play time — 30 minutes, 1 hour, 2 hours, whatever works for you. It is easy to lose track of time when you're deep into a live cricket match or a slot session. These reminders bring you back to the present and let you decide consciously whether to continue.
Take a structured break of between 24 hours and 6 weeks without closing your account permanently. During a cooling-off period, you cannot log in, place bets or access casino games. This is ideal if you feel you need a short reset but are not yet ready for full self-exclusion.
Request a temporary exclusion (minimum 6 months) or a permanent exclusion from the 1wim platform entirely. Self-exclusion is the strongest tool available and is processed by our compliance team within 24 hours of confirmation. During the exclusion period, your account is fully locked and all marketing communications are stopped immediately.
Requesting self-exclusion on 1wim is straightforward and takes only a few minutes. Once submitted, the exclusion is processed by our compliance team and takes effect within 24 hours. During that window, your account access may already be restricted depending on the option you choose.
Visit the 1wim Login page and sign in with your registered mobile number or email and password. Make sure you are accessing the official site at 1wim.im.
Go to your account profile and select "Responsible Gaming" from the settings menu. This section lists all available player protection tools including limits, time-outs and self-exclusion.
Choose between a temporary exclusion (minimum 6 months, up to 5 years) or a permanent exclusion. Temporary exclusions cannot be reversed before the chosen period ends — no exceptions, no early reinstatement.
A confirmation link will be sent to your registered email or mobile number. Click or tap to confirm. Once confirmed, our compliance team will process the exclusion and all marketing from 1wim will stop within the hour.
You will receive a final confirmation message when your exclusion is fully active. Keep this for your records. If you need further support during the exclusion period, our team is reachable at [email protected].
Every tool below is available to all registered 1wim players at no cost, at any time, directly from the Responsible Gaming section of your account settings.
Cap the total PKR you can add to your account in a single calendar day. Resets at midnight. Can be lowered instantly; raising it requires a 72-hour wait.
Set a rolling 7-day ceiling on deposits. Useful for players who prefer weekly budgeting over daily tracking. Same cooling-off rules apply for increases.
A monthly cap that aligns with your salary cycle — a familiar budgeting frame for most Pakistani players. Resets on the first of each calendar month.
Limit the total amount you can stake across all bets and games in a given period. Separate from loss limits — this caps the volume of betting activity itself.
The maximum net loss you are willing to accept over a defined period. Once hit, further betting is paused automatically until the period resets or you contact support.
Set a hard maximum on continuous play time per session. When the session limit is reached, you are automatically logged out and must wait a defined interval before logging back in.
Regular pop-up reminders during active sessions showing your total session time and net result. Designed to prevent time distortion, especially during late-night sessions.
A short voluntary break from the platform. Choose between 24 hours, 72 hours, 1 week, 2 weeks or 6 weeks. You cannot log in or bet during an active cooling-off period.
The strongest available tool. Full account lock for a minimum of 6 months. Can be set to permanent. All marketing stops immediately. Cannot be reversed early under any circumstances.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly recommend using one of the player protection tools above or reaching out to our support team.
These questions are adapted from internationally recognised responsible gaming screening tools. They are for personal reflection only — your answers are not recorded or submitted anywhere.
Have you ever gambled with money that was set aside for rent, bills, groceries or other essential expenses?
Do you find yourself thinking about gambling frequently — planning your next session, replaying past losses, or calculating how to win back what you lost?
Have you tried to stop or reduce gambling before and found it difficult or impossible to follow through?
Do you feel restless, irritable or anxious when you are not able to gamble for a period of time?
Have you borrowed money, sold possessions, or concealed your gambling activity from family or friends?
Have you ever chased losses — continuing to gamble in an attempt to win back money you have already lost in the same session or a previous session?
Has gambling ever negatively affected your work, studies, relationships or mental health in a way that concerned you?
The difference between entertainment and harm often comes down to habits. Here is a straightforward guide to the behaviours that keep gambling enjoyable versus those that signal a problem.
| Healthy Habits — Do This | Warning Signs — Avoid This |
|---|---|
| Set a fixed PKR budget before every session and stick to it | Depositing more money after your budget is exhausted to continue playing |
| Treat gambling as entertainment, the same as going to a cinema or a cricket match | Viewing gambling as a reliable method to earn money or pay off debts |
| Take regular breaks between sessions — step away, eat, sleep, spend time with family | Playing for many continuous hours, skipping meals or sleep to keep gambling |
| Accept losses as the cost of entertainment — walk away when your limit is reached | Chasing losses by placing larger bets to recover what was lost |
| Use the platform's responsible gaming tools proactively, even if you feel fine right now | Ignoring deposit limits, session alerts and cooling-off features as "not needed" |
| Be honest with yourself and your family about how much time and money you spend gambling | Concealing gambling activity, lying about losses, or hiding deposits from family members |
| Reach out to our support team or use self-exclusion if you feel things are getting out of hand | Trying to circumvent a self-exclusion by creating a new account under a different number |
1wim operates under an international gaming licence, which mandates strict responsible gaming standards as a condition of authorisation. Our licence requires us to maintain verifiable player protection tools, enforce minimum age requirements, conduct identity verification on all accounts, and provide self-exclusion mechanisms that meet defined technical standards.
Our responsible gaming framework is reviewed regularly against the standards set by our licensing authority. Player protection features are audited periodically to ensure they function as described. Any identified gaps are treated as compliance issues and addressed as a priority.
1wim does not market to vulnerable individuals, does not target persons who have self-excluded, and does not use promotional mechanics designed to encourage disordered play. Our marketing team operates under internal responsible gaming guidelines that are aligned with our licence obligations. If you believe 1wim has contacted you in breach of a self-exclusion request, please report this immediately to [email protected] with the subject line "Marketing Breach Report".
Set your limits, know your boundaries, and experience cricket betting, live casino and slots as they should be — purely for fun. Your account settings are always one tap away.
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