At 1wim, we take the privacy of every player seriously. This Privacy Policy explains what personal data we collect when you use the 1wim platform, how that data is used, who it may be shared with, and the rights you hold over your own information. We encourage you to read this document carefully before registering an account.
The cards below summarise the most important aspects of how 1wim handles your personal data. The full legal text follows further down this page and takes precedence in all circumstances.
1wim collects personal data necessary for account registration, identity verification, payment processing and responsible gaming compliance. This includes your name, date of birth, CNIC details, contact information and transaction records. We do not collect data we do not need.
All personal data held by 1wim is stored on secured servers with 256-bit SSL encryption protecting data in transit. Access to personal data within 1wim's systems is restricted to authorised personnel only, subject to strict internal access controls and audit logging.
1wim does not sell personal data to third parties. Data is shared only with regulated service providers necessary for platform operations — such as payment processors, identity verification services and gaming licence compliance authorities — and only to the minimum extent required.
You have the right to access, correct, port and — in certain circumstances — request the deletion of your personal data held by 1wim. You may also object to certain forms of processing and withdraw consent where processing is based on consent. Requests can be submitted to our support team.
1wim uses cookies and similar tracking technologies to maintain session state, analyse Platform usage and improve the user experience. Non-essential cookies are only placed with your consent. You can manage cookie preferences through your browser settings at any time.
1wim retains personal data for as long as your account is active and for a minimum period thereafter as required by our gaming licence and applicable anti-money laundering obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policies.
1wim recognises and upholds the data rights of all registered players. The following rights apply to the personal data we hold about you. To exercise any of these rights, contact our support team with your registered account details.
You have the right to request a copy of all personal data 1wim holds about you. We will provide this within a reasonable timeframe following verification of your identity.
If any personal data held by 1wim is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the specific correction required and supporting documentation where relevant.
In certain circumstances, you may request the deletion of your personal data. Note that 1wim is required to retain certain data under gaming licence and anti-money laundering obligations, which may limit the scope of erasure requests.
You may request a copy of the personal data you have provided to 1wim in a structured, machine-readable format, where technically feasible and where processing is based on consent or contract.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing in circumstances where processing is based on legitimate interests.
You may request that 1wim restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified or a processing objection is being assessed.
1wim is an online sports betting and casino platform accessible at 1wim.im. References in this Privacy Policy to "1wim", "we", "us" or "our" refer to the operator of the 1wim Platform and its related services. 1wim operates under an international gaming licence and serves players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad and other cities.
This Privacy Policy applies to all personal data collected through the 1wim website, any associated mobile interface, customer support communications and any other interaction you have with the 1wim Platform. It should be read alongside the 1wim Terms & Conditions, which together constitute the full agreement between 1wim and its registered players.
1wim collects personal data in several ways: directly from you when you register or interact with the Platform; automatically through your use of the Platform; and from third-party sources as part of our identity verification and compliance obligations. The categories of personal data we collect include:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account creation and management | Duration of account + 5 years |
| Identity Verification | KYC compliance, age verification | Duration of account + 7 years |
| Financial Data | Payment processing, AML compliance | Duration of account + 7 years |
| Usage & Technical Data | Security, fraud prevention, analytics | 13 months rolling |
| Communications Data | Support resolution, quality assurance | 3 years from last interaction |
1wim uses the personal data collected for the following purposes:
1wim processes personal data on the following legal bases, depending on the nature and purpose of the processing activity:
1wim does not sell, rent or trade personal data to third parties. We share personal data only in the following circumstances and only to the minimum extent necessary:
1wim engages regulated third-party service providers to support platform operations. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification and KYC service providers, gaming software and live dealer studio providers, cloud hosting and infrastructure providers, and customer support platform operators. All service providers are contractually bound to process personal data only on 1wim's instructions and to maintain appropriate security standards.
1wim may disclose personal data to gaming licence authorities, financial intelligence units and law enforcement agencies where required to do so by applicable law, court order or regulatory direction. Such disclosures will be made to the minimum extent required and, where legally permissible, 1wim will endeavour to notify affected players.
In the event of a merger, acquisition or sale of all or part of 1wim's business, personal data held by 1wim may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material change to the applicable privacy policy prior to the transfer taking effect.
The 1wim Platform is operated under an international gaming licence, and as a result, certain personal data may be processed or stored on servers located outside of Pakistan. Where personal data is transferred internationally, 1wim ensures that appropriate safeguards are in place to protect that data, including contractual data protection clauses with the receiving entities and technical security measures equivalent to those applied within Pakistan.
By registering a 1wim account, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan for the purposes described in this Privacy Policy.
Cookies are small text files placed on your device by the 1wim website when you visit. They allow the Platform to recognise your device, maintain your session state and remember your preferences across visits. 1wim also uses similar tracking technologies including web beacons and local storage objects.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1wim Platform, including your ability to maintain a logged-in session. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.
1wim implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
Notwithstanding these measures, no system of data transmission or storage can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 1wim will notify affected players without undue delay in accordance with applicable obligations.
1wim retains personal data for as long as your account remains active and for a minimum period thereafter as required by our gaming licence conditions and applicable anti-money laundering obligations. The standard retention periods applicable to each data category are set out in the table in Section 2 of this Privacy Policy.
Following the expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised data may be retained for longer periods for statistical and analytical purposes.
The 1wim Platform is strictly intended for adults aged 21 years and older. 1wim does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the 1wim Platform, please contact us at [email protected] immediately.
With your consent at the time of registration or subsequently via your account settings, 1wim may send you promotional communications including bonus offers, PSL betting promotions, new game announcements and platform updates. These communications may be sent via email or SMS to the contact details registered on your account.
You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in the account settings section of the Platform, or by contacting the 1wim support team. Withdrawal of marketing consent does not affect the lawfulness of any marketing communications sent prior to withdrawal, and will not affect your ability to use the Platform or receive essential account-related communications.
The 1wim Platform may contain links to third-party websites, including payment provider portals and gaming software providers. This Privacy Policy applies solely to personal data collected and processed by 1wim. 1wim is not responsible for the privacy practices of third-party websites and encourages players to review the applicable privacy policies of any third-party sites they visit. The presence of a link to a third-party site does not constitute an endorsement of that site's privacy practices by 1wim.
To exercise any of the data rights described in the "Your Data Rights" section of this page — including rights of access, rectification, erasure, portability, objection or restriction — please contact the 1wim support team with the following information:
1wim will acknowledge your request within 48 hours and endeavour to fulfil it within 30 days. Where a request is complex or where a high volume of requests is being processed, this period may be extended by a further 30 days, and you will be notified accordingly. 1wim will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive.
1wim reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or Platform functionality. Where material changes are made, registered players will be notified via the email address associated with their account or via a prominent notice on the 1wim Platform prior to the changes taking effect.
Continued use of the 1wim Platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any material change to this Privacy Policy, you should cease use of the Platform and contact our support team to arrange account closure and the handling of your personal data in accordance with your rights.
The version date displayed at the top of this page reflects the date on which this Privacy Policy was last reviewed and updated. We recommend reviewing this page periodically to stay informed of how 1wim handles your personal data.
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by 1wim, please contact our support team through the following channel:
Please note that the email address above is displayed as plain text only and is not a clickable link. When contacting us regarding a privacy matter, please do not include sensitive personal data such as your full CNIC number or financial account details in the body of your email. Reference your registered account username and the nature of the request only, and our team will guide you through a secure verification process.
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